Email us at admin@vellastories.app. We read every message and respond as quickly as we can — usually within one to two business days.

Your Snail Mail Social username (if you have one), the email address on your account, a short description of the issue, and your device type (iPhone or Android) plus app version if you know it. Screenshots help us resolve problems faster.

Open the app, go to your profile, tap Privacy & delivery, then choose Delete account. Your data is permanently removed after a 14-day cooling-off period; you can sign back in before then to cancel deletion. You can also email us from the address on your account and ask us to start deletion on your behalf.

SnailMail Pro is billed through the Apple App Store or Google Play. Open your device subscription settings, find Snail Mail Social, and cancel there. We cannot cancel store subscriptions for you from this page.

First confirm your mailing address in the app is correct and that your friends are set up to receive mail from you. Delivery can take several business days after printing. If it has been longer than expected, email us with your username and the approximate send date so we can look into it.

Open your profile in the app and edit your mailing address. Physical mail is sent to the address on file at the time bundles are prepared, so update it before your next send window if you have moved.

If you see content that violates our community guidelines, email us with the username involved and any details you can share. We review reports and may remove content or suspend accounts that break our Terms of Service.

Try the same sign-in method you used when you created your account (email and password, Apple, or Google). If you forgot your password, use the reset link on the login screen. Still stuck? Email us from the address on your account.

You must be at least 13 years old to create a Snail Mail Social account. If you believe a child under 13 has signed up, contact us and we will take appropriate action.